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 "I liked the opportunity to practice the communication skills and see them in action."
-- ENA Board Director 

Communication: Speak Their Language by Flexing Your Communication Style

Conflict and miscommunications often arise due to different communication styles. In this program, participants:
  • Take a self-analysis communications profile in order to identify their current, dominant style.
  • Learn the strengths and weaknesses of each communication style.
  • Learn how to flex their style according to the needs of each customer or co-worker.
Interactive exercises are used to help participants practice the application of the other communication styles. After mastering these skills, you will be able to "speak the language" of each customer and co-worker, adjusting your own communication style to ensure clear and accurate communications with each person.
"I was amazed at how much my listening accuracy increased with just a half-day program."
--Manager, Spiegel, Inc.

Listening Between the Lines

Good listening skills are vital. Hearing what your customer really means can make the difference between stressful misunderstandings and smooth-flowing work. This highly interactive program develops listening skills to a level where one can hear what others are really meaning.
Listening Between the Lines gives each participant practice at improving their listening skills. The average person listens at no more than 25% accuracy. Most participants experience at least a 50% increase in their listening accuracy by the end of the program. In this interactive and enjoyable workshop, you will:
  • Gain an understanding of the value of expert listening.
  • Identify the strengths and weaknesses in your own listening skills.
  • Identify and learn how to overcome listening barriers.
  • Understand what others are really saying, and thus understand the other person's real need.
  • Be able to help speakers communicate their intended message.
  • Increase your ability to be an active participant in the communication even when you are not doing the talking.
The advantages of expert listening are many. Learning to "Listen Between the Lines" can help you:
  • Turn a complaint into a quick solution.
  • Turn threatening situations into constructive communications.
  • See through superficial talk to get to the point.
  • Understand instructions the first time, thereby avoiding having to redo the work.
  • Help others solve their own problems.

Defusing Difficult Personalities

Knowing what to do with those "difficult" personalities can reduce your stress -- making life more manageable. This program offers concrete techniques to handle the three personalities most often complained about. Participants also learn how to apply their own life experiences to better understand anyone who is being "difficult." The ability to understand and work well with other people -- no matter how they act -- is a critical skill. This program offers:
  • Insights into the three most difficult personality types: the overbearing Dominant, the uncommitting, backstabbing Amiable, the nit-picking Analytical.
  • A better understanding of why people act and react the way they do.
  • Techniques to successfully deal with these three personality types.
  • Ways to access within yourself the ability to better handle problem people.
As a result, participants find themselves more at ease and comfortable dealing with people who once were difficult, and better able to prevent clients and co-workers from becoming difficult.

President & CEO
Dynamic Performance Institute, LLC
7325 N. Oakley Ave., Suite #2
Chicago, Illinois 60645 USA
Voice: 773-262-8686
Toll free: 888-262-8686
Fax: 773-262-2224
janelle@dynamicperformance.com
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